Contact EyeRise
How can we help you?
Same-day help for install, payment, unlock, and canceling — plus Windows first-open, subscriptions, referrals, or technical support.
Email support@geteyerise.com for installer questions, Stripe billing, refunds, and cancellations. We aim to reply within 24 hours on business days. No app-store account required.
support@geteyerise.comInstall · Payment · Unlock · Cancel · Windows first-open · Same-day help
Same-day support
Email support@geteyerise.com the same day with your checkout email. We handle installer questions, Stripe billing, refunds, and cancellations — no app-store account required. For install steps see geteyerise.com/faq#os-install-trust and geteyerise.com/download?from=billing#os-install-trust. If EyeRise still asks you to subscribe after you paid, see geteyerise.com/faq#unlock — verify the checkout email, do not pay twice. Already paid? Open geteyerise.com/account to update the card or manage billing — do not start another checkout. New subscribers start at geteyerise.com/pricing ($14.99/month or $99/year after the trial). To cancel, open geteyerise.com/account then Manage subscription, or visit geteyerise.com/refund. If SmartScreen says “Windows protected your PC,” click More info → Run anyway. Smart App Control is different and usually has no Run anyway button — use the latest official installer from geteyerise.com/download?from=billing or email a screenshot. EyeRise will never ask you to permanently disable Windows Security.
Quick answers
Frequently Asked Questions
Troubleshooting
EyeRise will never ask you to permanently disable Windows Security. Read the install-trust FAQ · Open install help on the download page
Windows Security: “Part of this app has been blocked” (Smart App Control)
- Confirm the installer came from geteyerise.com/download?from=billing — Your trial or subscription is already active — do not start another checkout.
- Download the latest Windows installer again from geteyerise.com/download?from=billing; a newly signed build is the first fix
- If the publisher still cannot be confirmed, email support@geteyerise.com with a screenshot
- Keep Windows Security on. Skip third-party guides that change Smart App Control for every app
Windows SmartScreen: “Windows protected your PC”
- Confirm the file is the EyeRise installer from geteyerise.com/download?from=billing
- Click More info → Run anyway on the SmartScreen screen
- On a signed build: right-click the .exe → Properties → Digital Signatures
- Email support@geteyerise.com if SmartScreen keeps blocking after that
macOS: first open or “EyeRise cannot be opened” (Gatekeeper)
- Open the .dmg, drag EyeRise to Applications, then open it from Applications
- If macOS asks you to confirm the app, Control-click EyeRise → Open, then choose Open
- Or System Settings → Privacy & Security → Open Anyway
- Email support@geteyerise.com if you still need help — keep Gatekeeper on
Linux: AppImage will not open
- Download EyeRise for Linux from geteyerise.com/download?from=billing
- Allow executing if your desktop asks (right-click → Properties → Allow executing)
- Open the AppImage and sign in with your checkout email
- Email support@geteyerise.com if you still need help
Tint not applying after install
- Quit and reopen EyeRise from the Start menu / Applications folder
- Check Settings → screen comfort is enabled
- On Linux Wayland, some gamma features may be limited — overlay tint should still work
- Email us with your OS version if the issue persists
Breaks not showing
- Check notification permissions for EyeRise in system settings
- Verify break reminders are enabled in EyeRise settings
- Make sure Do Not Disturb / Focus mode is not blocking alerts
Dashboard not loading
- Clear your browser cache
- Check your internet connection
- Try opening the dashboard in an incognito window
- Email us at support@geteyerise.com if the issue continues