Question 1

How much does the EyeRise program cost my practice?

Accepted Answer

Approved clinics pay nothing to join the partner program — we handle software distribution, and you earn $5/month per paying patient on each referred subscription at $24.99/month.

Question 2

How long does partner approval take?

Accepted Answer

We review applications within 2–3 business days. Many practices are auto-approved same-day; the rest receive a follow-up email with next steps before the deadline.

Question 3

Do I need to stock any products or change my practice flow?

Accepted Answer

No. EyeRise is digital only — no inventory or special equipment needed. Your staff simply recommends the app via a QR code, printable handout, or referral link.

Question 4

What does EyeRise cost patients?

Accepted Answer

Patients subscribe to EyeRise Pro+ at $24.99/month after transparent checkout. There is no free tier and no free trial — EyeRise is subscribe-to-unlock from first use, backed by a 30-day satisfaction policy on the first charge per our terms.

Question 5

Which platforms does EyeRise support?

Accepted Answer

EyeRise runs on Windows, macOS, and Linux desktops, on iPhone and Android as native companion apps, and as a Progressive Web App that installs to any home screen. One Pro+ subscription unlocks every platform.

Question 6

What is Greyscale Mode?

Accepted Answer

Greyscale Mode is a one-tap shortcut that drains the color from a patient's screen, softening the dopamine pull of feeds, dashboards, and notifications. It works as a quick 5-minute reset or all-day mode, and it's available on Desktop (OS-level filter), iPhone, Android, and the web app.

Question 7

Do settings and progress sync across a patient's devices?

Accepted Answer

Yes. When a patient signs in on more than one device, their presets, break rhythm, 20-20-20 rule, Greyscale preference, daily protected minutes, breaks taken, and Eye Score sync within ~30 seconds. A change on desktop appears on their phone, and vice versa.

Question 8

How are breaks configured?

Accepted Answer

EyeRise ships with the evidence-backed 20-20-20 rhythm on by default — a 20-second look-far break every 20 minutes — and patients can choose Gentle, Balanced, Frequent, or a fully Custom rhythm. The break itself is a full-screen guided overlay with a live countdown, not just a notification.

Question 9

What is the EyeRise AI Coach?

Accepted Answer

The AI Coach reads each patient's Eye Score, break rhythm, and protection history, then offers personalized, on-device suggestions — plus a general chat for everyday eye-care questions. Conversational, never diagnostic, and clear about its limits. Available on desktop, mobile, and the web app.

Question 10

What is the Eye Score?

Accepted Answer

A 0–100 daily summary built on protection minutes (53% weight), completed breaks (29%), and habit streaks (18%). Patients see a Starting → Elite band each day — turning compliance into a number they actually track and share.

Question 11

Does EyeRise diagnose or treat eye disease?

Accepted Answer

No. EyeRise is a digital wellness tool. It does not diagnose, treat, cure, or prevent disease and does not replace professional eye care.

Question 12

How does commission tracking work?

Accepted Answer

Each partner receives a unique referral link and QR code. Referred subscriptions are attributed to your clinic for recurring commission while patients stay subscribed.

Question 13

Can dry eye or myopia management practices use EyeRise?

Accepted Answer

Yes. EyeRise fits practices already discussing screen habits, digital eye strain, and lifestyle education between visits.

Question 14

How are partner commissions paid out?

Accepted Answer

Commissions move from pending to payable after a 30-day hold, then pay monthly. Practices can connect Stripe for automatic bank deposit, or receive Zelle, ACH, or check. EyeRise never asks for raw bank details — Stripe handles secure onboarding.

Question 15

Can I send bulk patient invites with a custom note?

Accepted Answer

Yes. Inside the Partners workspace, paste a batch of patient emails and add an optional personal note (for example, 'From your visit on June 12'). EyeRise sends each invite individually and tracks who subscribes.

Question 16

Where can I download the patient retention guide?

Accepted Answer

Visit our optometry patient retention guide page to download the free PDF and learn retention strategies with digital wellness.

Everything practices and patients ask first.

The partner program

EyeRise the product

Bring digital eye wellness into your practice.