Question 1

What is EyeRise?

Accepted Answer

EyeRise is screen wellness and productivity software for desktop — circadian-aware tinting, Greyscale Mode, guided 20-20-20 breaks, focus tools, Command Center, and a daily Eye Score.

Question 2

How do I start using EyeRise?

Accepted Answer

Already paid or still in trial? Open geteyerise.com/account to restore or re-download — do not start another checkout. Sign in with that checkout email — Pro+ unlocks automatically. No license key. New here? Start a 7-day free trial on geteyerise.com/pricing — no charge today. Then download EyeRise for Windows, macOS, or Linux at geteyerise.com/download and sign in with the same email.

Question 3

How much does EyeRise cost?

Accepted Answer

Already paid or still in trial? Open geteyerise.com/account to restore — do not start another checkout. New here? EyeRise Pro+ is $14.99/month per device after a 7-day free trial, or $99/year (save $80.88 vs 12 monthly payments). Cancel anytime through Stripe.

Question 4

Is there a free trial?

Accepted Answer

Already paid or still in trial? Open geteyerise.com/account to restore — do not start another checkout. New here? Start on geteyerise.com/pricing. We collect a card so the trial can convert automatically — you are not charged for 7 days. Cancel anytime before then. One 7-day trial per email — a second trial is not offered.

Question 5

Why not just use Night Shift or f.lux?

Accepted Answer

Night Shift and similar tools only warm color temperature. EyeRise is a full desktop screen environment: circadian tinting, one-tap Greyscale Mode, guided 20-20-20 breaks with a live countdown, focus tools, and a daily Eye Score. It stays with you while other apps stay open.

Question 6

What if I don't like it?

Accepted Answer

Cancel anytime in the Stripe customer portal. Open geteyerise.com/account, enter the same email you used at checkout, then Manage subscription. You can also use geteyerise.com/refund or email support@geteyerise.com from that checkout email. Cancellation stops future renewals. Access continues until the end of the paid period. Cancel before day 8 to avoid the first charge. No long-term contract. Do not dispute the charge with your bank — cancel or email support so we can stop the subscription the same day. A bank dispute (chargeback) on a recognized EyeRise charge revokes access for that subscription the same day and cancels later renewals. Cancel at geteyerise.com/refund or geteyerise.com/account if you want access through the paid period.

Question 7

I use Windows. Can I start today?

Accepted Answer

Already paid or still in trial? Open geteyerise.com/account to restore or re-download — do not start another checkout. New here? Start your 7-day trial on geteyerise.com/pricing — no charge today — then download the installer for this computer and sign in with the same email. If SmartScreen says “Windows protected your PC,” click More info → Run anyway. EyeRise will never ask you to permanently disable Windows Security.

Question 8

Why do you need a card for a free trial?

Accepted Answer

Stripe collects a card so the trial can convert automatically if you keep EyeRise. You are not charged for 7 days. Cancel before day 8 to avoid the first charge.

Question 9

Can I use EyeRise on more than one computer?

Accepted Answer

Already paid for this computer? Open geteyerise.com/account to restore — do not start another checkout. Each additional computer needs its own subscription at $14.99/month or $99/year. Start another checkout on geteyerise.com/pricing with the email for that computer — Start Trial stays available even if this browser already finished a trial. If that email already used a 7-day trial, Stripe charges today (no second free trial). Settings and progress sync when you sign in on subscribed devices.

Question 10

Which platforms does EyeRise support?

Accepted Answer

EyeRise is desktop software for Windows, macOS, and Linux. It is not available on iPhone or Android.

Question 11

How do I get help with install, payment, or canceling?

Accepted Answer

Email support@geteyerise.com the same day with your checkout email. We handle installer questions, Stripe billing, refunds, and cancellations — no app-store account required. For install steps see geteyerise.com/faq#os-install-trust and geteyerise.com/download?from=billing#os-install-trust. If EyeRise still asks you to subscribe after you paid, see geteyerise.com/faq#unlock — verify the checkout email, do not pay twice. Already paid? Open geteyerise.com/account to update the card or manage billing — do not start another checkout. New subscribers start at geteyerise.com/pricing ($14.99/month or $99/year after the trial). To cancel, open geteyerise.com/account then Manage subscription, or visit geteyerise.com/refund. If SmartScreen says “Windows protected your PC,” click More info → Run anyway. Smart App Control is different and usually has no Run anyway button — use the latest official installer from geteyerise.com/download?from=billing or email a screenshot. EyeRise will never ask you to permanently disable Windows Security.

Question 12

How do I pay for EyeRise?

Accepted Answer

Already paid or still in trial? Open geteyerise.com/account to update the card, restore, or manage billing — do not start another checkout. New here? Start a 7-day free trial on geteyerise.com/pricing. Stripe collects a card so the trial can convert automatically — you are not charged for 7 days. One 7-day trial per email — a second trial is not offered. After that, EyeRise Pro+ is $14.99/month or $99/year per computer. Receipts go to your checkout email. There is no app-store account. Cancel before day 8 and you pay $0. When the first paid charge posts (trial conversion or first renewal), we email that checkout address with the charged amount plus Download, Cancel, and Refund links. If a later charge is declined, we email Update card and Cancel. Access stays while Stripe retries. Open geteyerise.com/account to update the card, or geteyerise.com/refund to cancel and stop retries.

Question 13

I paid or started a trial, but EyeRise still asks me to subscribe

Accepted Answer

Open EyeRise and use Verify email / Sign in with the exact checkout email (we normalize lowercase). There is no license key. Do not start another checkout on geteyerise.com/pricing if this computer is already paid or still in trial — that creates a second subscription. To confirm access or re-download, open geteyerise.com/account, enter that checkout email, then restore. If EyeRise opened geteyerise.com/desktop/paywall, use Already paid? Restore access or Need help? Contact support — do not Subscribe Now on that page. If the app still stays locked, email support@geteyerise.com from the checkout email the same day.

Question 14

How do I cancel?

Accepted Answer

Cancel anytime in the Stripe customer portal. Open geteyerise.com/account, enter the same email you used at checkout, then Manage subscription. You can also use geteyerise.com/refund or email support@geteyerise.com from that checkout email. Cancellation stops future renewals. Access continues until the end of the paid period. Cancel before day 8 to avoid the first charge. No long-term contract. Do not dispute the charge with your bank — cancel or email support so we can stop the subscription the same day. A bank dispute (chargeback) on a recognized EyeRise charge revokes access for that subscription the same day and cancels later renewals. Cancel at geteyerise.com/refund or geteyerise.com/account if you want access through the paid period.

Question 15

What should I do the first time I open the Windows installer?

Accepted Answer

The public signed Windows installer is live at geteyerise.com/download?from=billing. Open the file and finish setup, then sign in with your checkout email — no license key. SmartScreen may show “Windows protected your PC” on first open. That is a Microsoft reputation check while publisher trust, reputation, or certificate freshness catches up — not a failed checkout, and not the same as an unsigned installer. Click More info → Run anyway. Smart App Control is different and usually has no Run anyway button: use the latest official installer from geteyerise.com/download?from=billing or email support@geteyerise.com with a screenshot. EyeRise will never ask you to permanently disable Windows Security. Your trial or subscription is already active — do not start another checkout.

Question 16

How do screen breaks work?

Accepted Answer

EyeRise ships with the evidence-backed 20-20-20 rhythm on by default. You can choose Gentle, Balanced, Frequent, or a fully Custom rhythm with a full-screen guided overlay and live countdown.

Question 17

What is Greyscale Mode?

Accepted Answer

Greyscale Mode removes all color from your display in one click — a calmer screen when you want less visual noise and more focus.

Question 18

What is Eye Score?

Accepted Answer

A 0–100 daily summary built on break completion, screen habit consistency, and streaks — from Starting to Elite bands.

Question 19

What is Command Center?

Accepted Answer

Command Center brings focus sessions, routines, goals, breaks, and screen habits together in one place on desktop.

Question 20

Can I customize EyeRise?

Accepted Answer

Yes — presets, break rhythm, Greyscale preference, circadian tinting, and focus settings are all configurable.

Question 21

Does EyeRise work while other apps are open?

Accepted Answer

Yes. EyeRise runs alongside your normal workflow — adapting your screen environment and reminding you to take breaks without requiring a separate browser tab.

Question 22

How does EyeRise use my data?

Accepted Answer

Usage data stays on your devices. We do not sell your habits. See our Privacy Policy for details.

Question 23

Can I cancel anytime?

Accepted Answer

Yes — cancel through the Stripe customer portal from geteyerise.com/account. No long-term contracts.

Question 24

What happens after the 7-day trial?

Accepted Answer

Already paid or still in trial? Open geteyerise.com/account to restore or manage billing — do not start another checkout. If you do not cancel during the trial, billing begins automatically at the plan you chose — $14.99/month or $99/year per device. Cancel anytime through Stripe to avoid the first charge. One 7-day trial per email — a second trial is not offered.

Question 25

Is EyeRise medical software?

Accepted Answer

No. EyeRise is digital wellness software. It does not diagnose, treat, cure, or prevent disease and does not replace professional eye care.

Question 26

How do referrals work?

Accepted Answer

Friends and creators use the same program. Claim a share link at geteyerise.com/affiliate (or geteyerise.com/creators). Share geteyerise.com/r/YOURCODE (or the homepage with ?ref=YOURCODE). EyeRise is desktop software for Windows, macOS, and Linux — not a phone app. Friends start a 7-day trial, then $14.99/month or $99/year. You earn $1 per paid monthly invoice or $5 per paid yearly invoice after their trial converts — same credits for friends and creators. Clicks are not payments. No guaranteed income.

Question 27

How do I install EyeRise?

Accepted Answer

Already paid or still in trial? Open geteyerise.com/account to restore or re-download — do not start another checkout. Official installers for a computer you already paid for are at geteyerise.com/download?from=billing. New here? Visit geteyerise.com/download for the Windows, macOS, or Linux desktop installer. The public signed Windows Setup is live — sign in with your checkout email on each subscribed computer (no license key). After you open the Windows installer, if SmartScreen says “Windows protected your PC,” click More info → Run anyway. If Smart App Control says part of this app has been blocked, there is usually no Run anyway button: use the latest official installer or email support@geteyerise.com. If Mac Gatekeeper pauses the file, use the install-trust questions below or email support@geteyerise.com. EyeRise will never ask you to permanently disable Windows Security.

Question 28

Windows Security says part of this app has been blocked. What do I do?

Accepted Answer

Windows SmartScreen and Smart App Control are Microsoft publisher checks — not a failed checkout, and not the same as an unsigned installer. Publisher trust, reputation, or certificate freshness can trigger a prompt. Your trial or subscription is already active — do not start another checkout. Confirm you downloaded from geteyerise.com/download?from=billing. For SmartScreen (“Windows protected your PC”), click More info → Run anyway. For Smart App Control (“Part of this app has been blocked”), there is usually no Run anyway button: download the latest official installer from geteyerise.com/download?from=billing, wait for a newly signed build if the publisher cannot be confirmed yet, or email support@geteyerise.com with a screenshot. EyeRise will never ask you to permanently disable Windows Security. Microsoft explains Smart App Control on support.microsoft.com.

Question 29

macOS says EyeRise cannot be opened. What do I do?

Accepted Answer

Open the disk image, drag EyeRise to Applications, then open it from Applications. If macOS still says EyeRise cannot be opened, that is Gatekeeper confirming a newly downloaded Mac app — not a failed purchase. Official EyeRise builds come from geteyerise.com/download?from=billing. Control-click EyeRise → Open, or use System Settings → Privacy & Security → Open Anyway. Email support@geteyerise.com if you are stuck. We will not ask you to turn Gatekeeper off in Terminal. Apple’s own steps: support.apple.com/102445.

Question 30

How do I know the EyeRise installer is official?

Accepted Answer

Download only from geteyerise.com/download?from=billing or the EyeRise download email. Support is support@geteyerise.com. A publisher signature may still be present even when Windows warns — that can be reputation or certificate freshness, not a missing signature. On a signed Windows build, right-click the .exe → Properties → Digital Signatures. If Windows cannot confirm the publisher yet, wait for a newly signed official build rather than using a forwarded file.

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